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Job Purpose:
This position is responsible for organizing & support the function of training. In coordination with FBP learning partners, set highest standard of training quality and make sure all training details by FBP training experience, L&D team should deliver an unsurpassed experience to every single BA.

Key Responsibilities:                       

1. OPERATION & REPORTING 

• Report L&D team performance to L&D manager: Learning efficiency, Flash report, Retail meeting unit & L&D expense report, etc.
• Organize and operate all L&D training (include training participant registration, training logistics-food & meal..., hotel arrangement for participants, L&D budget management, claim training expenses, SPM, testers, training stock management, update training room dressing, maintain BA grooming-Hair pin & hygienic procedure, maintenance etc. )
•  Provide technical support for Teams L&D channelDigital studio launch operation
•  Service dashboard barcode management 
•  Cooperate & work closely with related team

2. LEARNING & RETAIL & PARTNERSHIP·

• BA training path development & management: training history update, participant update
• Plan yearly learning calendar with Learning Partner (LP) in lined with retail priorities
• Prepare and develop the training materials and tools to adapt local requirement 
• Training kit configuration for key moments
• Learning project operations with LP: contest, specialist workshop, etc.
• Closely inter-communicate BA (TEAMS, mail, call, POS visit etc.)

3. Travel Retail (TR) TRAINING + PARTNERSHIP

• Chinese learning module release via digital tool once a quarter (language, trends, client profile etc.)
• Managing TR BA’s monthly learning calendars (history update, motivation event etc.)
• All TR BA’s Chinese assessment arrange per year & Chinese class for all POS  2hours per month
• Collaborate to create Chinese novelty digital module via digital tool with Chinese specialists
• Support & co-facilitation retail centric training, newcomer training
• Partner with Learning team and TR team to give appropriate training, sales and company policies.
• Closely inter-communicate TR BA & POS visit

Job Requirements:

Ÿ   University graduate

Ÿ   English literature, luxury business, adult training related major preferred

Ÿ   Prefer more than 1 year in luxury cosmetic & service industry and other related areas

Ÿ   Detailed oriented

Ÿ   Computer literate.

Ÿ   Strong interpersonal and communication skills.

Ÿ   Ability to speak and write 

Ÿ   English a must:  translation of training content