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JOB DESCRIPTION
You will be responsible for providing prompt inquiry services for J.P. Morgan Treasury Services clients under supervision. In this key essential role, your day to day responsibilities are included but not limited to supporting to handle client documentations, managing phone inquiries from clients and internal partners, and providing support to team’s various activities. There are mainly three big pillars of job duties; Client Satisfaction, Client Intimacy and Managing Risks,
Job responsibilities
- Resolve phone and written inquiries from clients and internal partners to ensure first call resolution
- Log, track all incoming work into tracking system on real time basis
- Provide client updates on unresolved cases
- Provide a high standard of client service. Ensuring that all client inquiries are resolved to their satisfaction through intensive partnership with other departments locally and globally.
- Advise immediate manager, Client Service Account Manager, and Client Advocacy of any potentially damaging relationship and operational deficiencies
- Escalate any issues in a timely manner and obtain exceptional item approval where appropriate
- Recommend updates to Procedures Manual
Required qualifications, capabilities, and skills
- Original copy of Certificate of Employment Assistance Eligibility [보훈 취업지원대상자 증명서]
- Good command of English and Korean
- Excellent verbal and written communication skills
- Enjoy assisting with clients’ inquiries in an efficient and accurate manner
- Able to provide quality services in a high inquiry volume environment
- Accuracy and ability to follow through
Preferred qualifications, capabilities, and skill
- Detail-oriented
- Ability to work independently and in a team
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ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
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