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Main Responsibilities
Installation
- Perform installation business for each other instrument
- Support setting business of Installation Team
Repair
- Secure reliability of customer through one stop service for each other instrument
Maintenance
- Arrange PM Schedule, Increase customer satisfaction through scheduled PM
- Reduce emergency call through scheduled PM
Spare Part management
- Order, Manage necessary spare part to offer rapid service
- Increase return ratio of defective RA parts
Training
- Increase ability of customer about troubleshooting, operation skill through User Training
- Initiate internal engineer into knowledge of instrument
- Initiate sub-dealer into knowledge of instrument
Service Bulletin & Important Solution management
- Inform internal engineer about Service Bulletin
- Perform SW modification, HW modification according to SB
- Inform internal engineer about important repairing solution
Hotline Service
- Perform Hotline
Requirements
Education & Qualification
-신입지원가능, 경력 2년미만선호
- Bachelor’s degree in engineering based major preferred(electric, electronic, biomedical, computer etc.)
- In vitro diagnostics basics - especially for clinical laboratories
- Repairing knowledge for medical instruments
Competencies
- Service and application expertise
- Instrument optimization
- Cross functional leadership
- Customer oriented mindset and relationship management
- Internal cooperation and collaboration with interaction
- Excellent in communication and interpersonal skill
- PC based program handling (especially MS-Office)
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